FAQs for New Patients

Which office should I call?

While it is best to call the office that will deliver the majority of your care, the staff in any of our offices can assist you. That’s one of the great benefits of electronic medical records!

I haven’t been seen yet by your practice, but can I still speak with a nurse regarding a medical problem?

If you are experiencing a gynecological problem and need care, you can contact our office to set up an appointment. Because your medical care begins with our practice at your first visit, we cannot offer medical advice until you have been seen by us. If you cannot wait for your appointment, please contact your previous healthcare practitioner. If you have a medical emergency, you should go the emergency room.

How should I choose a provider? 

Our practice offers many provider options to best fit your needs.  We highly recommend that you get to know our providers even before you meet them in the office by taking a look at thier online biographies that detail their education, professional background, and general approach to their practice of medicine.  Feel free to speak with our appointment receptionists for greater insight into the providers who would best meet your needs!      

What does “BOGG” mean?

BOGG is the acronym for Baystate Ob/Gyn Group, Inc.