FAQs
Links to specific FAQs within sections of our website:
General Practice FAQs:
What is the difference between an "MD" and a "DO?"
There are two types of physicians - MDs and DOs. MDs and DOs are alike in many ways and are both fully qualified physicians licensed to treat patients. They both complete four years of basic medical education, as well as four years of residency, and must pass the same state license exams. The specific training that a DO (doctor of osteopathy) receives also includes the study of the musculoskeletal system and how the entire body as a whole plays an essential part in maintaining wellness.
I am scheduled for a well-woman exam but I have my period. Do I need to reschedule my appointment?
You do not need to reschedule your appointment. Your practitioner will perform your physical and if necessary he or she will ask you to return for a short appointment only to complete your routine Pap smear. (The “Pap smear only” appointment will not be associated with an additional copayment).
Which phone number should I use to contact your office?
Generally speaking, you should use the phone number of the office in which you are regularly seen for your care. However, any staff member in any of our offices can assist you or direct you to the appropriate staff member. Click here for our complete list of contact information for each office.
What happens if I need to reach the doctor or midwife on call for an urgent medical matter after business hours?
A practitioner from our practice is always on call for after-hour emergencies. Please call any of our offices and the physician or nurse midwife on call will be paged immediately. If your call is not returned within 20 minutes, please call us again. If your call is not returned after your second attempt and your situation warrants emergency care, or if you cannot reach our answering service, please go to the Women’s Evaluation & Treatment Unit (WETU) at Baystate Medical Center.
If your call is not an emergency and can wait until regular office hours, we appreciate your consideration.
Prescription refills will only be filled during office hours.
Do midwives only deliver babies?
Our midwives do so much more than deliver babies. Our six Certified Nurse Midwives provide a full range of routine gynecologic and prenatal care including delivery. Our All About Women Midwifery practice has much to offer in terms of individualized, attentive care. Read more about our midwifery practice.
How soon can I get an appointment?
Our appointment coordinators will assist you in booking your appointment, taking into consideration the type of appointment needed, preferred location, your practitioner preference, and your personal scheduling needs. We continually monitor appointment availability and often we are able to offer multiple options. If you would like to book an appointment, please contact our office.
What are your office hours and locations?
Please visit our Contact Us page for a full listing of our contact information, including hours of operation, addresses, phone/fax numbers, and more.
When will I receive the results from my Pap smear?
Generally speaking, Pap smear results are processed within two to three weeks. You will receive notification from us regarding your results either by mail or by phone of your results.
